If you have any questions or comments or special instructions regarding your order please email us at: info@sonyarenee.com All queries will be answered in a timely fashion. We are a small company so a human will actually read & respond to your emails.
Time Frame on Shipments - Most orders are shipped out within 24 - 48 hours with the exception of large scale orders, customized items (such as engraved pendants), or Fine Jewelry which ships out within 1 - 4 weeks. After the item has shipped, please allow 3-7 business days for delivery unless you selected FedEx 2-Day Air for the shipping option. If you need something overnighted we may be able to accommodate that request on a case-by-case basis. Email us to find out.
We ship within the U.S. If you would like delivery anywhere else, please contact us and we will e-mail you the terms and conditions.
Shipping rates are calculated by total and if a discount is used, the rate will be based on the pre-discounted total.
U.S.P.S. - Regular Mail
$1 - $149 --- $3.00 Shipping
U.S.P.S. - Regular Mail w/ Delivery Confirmation
$150 - $299 --- $5.00 Shipping
UPS Ground with a Tracking Number & Estimated Delivery Date emailed to you
$0 - $299 ---$9.00 Shipping
$300 - $900 --- $16.00 Shipping
Fed-Ex Ground with a Tracking Number Emailed to you, allow from 3 - 7 business days for this service depending on the shipping location.
$0 - $900 --- $7.50 Shipping
Fed-Ex 2 Day Air - $20.00 - If you have placed your order after 3pm Central Standard Time your order will be shipped within 2 business days via Fed-Ex 2 Day Air. Your items cannot be fine jewelry, or any engraved or customized items to be shipped within 48 hours.
$901 & over - FREE UPS GROUND
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